Frequently asked questions


Please make sure to read Getting Started and Download and Setup sections, they cover a lot of basics.

What subscription options do you offer and how much does it cost ?

Subscription and Pricing information.

Where is the link to purchase subscription ?

Use Pricing or 'Purchase Subscription' link in left navigation bar

Where can I see my subcription details ?

Use My Account or 'Dashboard / Account' link in left navigation bar

What is family subscription option ?

You can have up to 3 members of the same household use the same subscription at no extra cost. They can use different computers and logins, but have to reside in the same household.

What payment options are available to purchase subscription ?

Payment options Major credit cards and Paypal.

What happens if I cancel subscription early ?

No problem! You can continue to using BingRingVR until the end of your current billing period. Use My Account or 'Dashboard / Account' link in left navigation bar to see your subcription details.

I am on monthly subscription, do I need to submit payments every month ?

No need to do that, it will be charged automatically.

Do you offer a trial period

Yes, try it for free for 7 days, no credit card required. Sign-up here

Do I need to have subscription to use BigRingVR for local rides I recorded myself ?

No, subscription is needed for streaming of web rides only.

I downloaded several of your rides, will they work without subscription ?

No, you will need subscription to stream in real life or use downloaded rides.

Will it work with my trainer ?

Most likely, we support a wide range of trainers.

How good is your video quality ?

That depends a lot on your hardware and internet connection speed. We stream in 1080 and 720 quality, if your set up can handle higher resolution and internet stream, then you will get 1080 quality. More information can be found here. Also check out some of our demo videos with many more coming.

Should I use 720p or 1080p video option ?

We recommend 720p for initial test. If your computer hardware meets recommended requirements then use 1080p for the best video quality. If your video stops or starts stuttering during the ride, it is better to use 720p. Another (and better) option is to run a test to automatically determine optimal video quality setting (Preferences/User Profile/Determine Web ride settings). It will test both Internet connection speed and GPU performance and will set the best options.

Should I sream the ride live or use 'download ride' option ?

If your internet connection is fast enough for real life streaming then there is no need to download the ride.

When should I use 'download ride' option ?

If your internet connection is not fast enough and you are getting 'download buffer low' messages during live stream, then you should try to download the ride option. Another reason to download the ride is when you want to ride 1080 videos and your connection is only fast enough for 720, make sure to select 1080p option before downloading.

How can I find the rides I downloaded ?

Click on checkbox 'Only show downloaded rides' in the APP top left corner.

I don't have time to ride the full course, can I select only the portion of the ride?

It is very easy create a custom course. When on the main application screen, pick the ride then click 'Create a new course' button on the right side of the screen, above the elevation profile. Select the part of the ride by dragging sliders, give your custom course a name, click Save. You will now see 'Complete course' and your custom course in the courses box. Select you custom course, click Start.

I signed in the application with my Google account, but I am getting 'invalid account' error.

Make sure you Create BigRingVR account on web site before you try to sign-in in the application. It only takes a couple of minutes.

I don't see Google Sign-in button when trying to create an account.

It may be because you have cookies disabled, which is required by Google, or use Ad blockers. We don't have any ads on our web site, so temporarily disabling Ad blocker or enabling cookies should fix the problem.

My ANT+ stick is properly installed, but it cannot be found by BigRingVR application.

If you have any Garmin or Suunto applications (Garmin Express, Suunto Movescount, etc) running in the background, they may block USB port and ANT+ communication. Disabling or closing them should resolve the issue. If this does not help, remove/insert ANT+ USB stick, this will reset ANT+ channel that might be blocked by other applications.

I get the error "Connection refused: localhost:50823" when trying to login from application using Google account

Some Anti-virus applications may cause this error. Temporarily disabling them should resolve the issue. Google sign-in only needs to be done once, so there should be no issues for subsequent sign-ins when anti-virus is enabled.

Can I use BigRingVR for rides locally stored on my computer?

Yes, but not all. Some of the RLV publishers (e.g. TACX) encrypt their control files, so they can't be used in BigRingVR. If your RLV comes with GPX, RLV or PGMF file, then it can be used with BigRingVR. Please note that only rides with GPX files have GPS data and will show correctly on the map when uploaded to Strava, others will only show ride metrics without map. Location of your local rides can be configured in Preferences/Videos.

Can I upload my rides and make them available to others?

Currently we are not offering this functionality. You can share your rides with others by posting your RLV on one of Internet storage sites and allowing them to download it to their hard drive. It can then be run in BigRingVR locally.

Where can I find screenshots or how can I attach them to my Strava ride?

Screenshots are saved in the folder Big-Ring\Screenshots, under your Documents folder. Unfortunately we cannot automatically upload them to Strava, as the Strava does not offer that possibility in their public API. To add images to your Strava ride: open your ride in Strava, click 'Edit Activity', drag images to Photos section.

How can I contact you for support?

If you come across any issues please report them here.
You can also contact us by email.
We would highly appreciate your Feedback.